1. Choose the type of gift cards you want (by post, for download or by email), 2. Choose the design of the gift card, 3. Define the quantity and value of each card, add packaging if required, 4. Confirm your order and proceed to payment.
Yes, we offer attractive discounts for orders of CHF 1,000 or more. Do not hesitate to ask for an offer at customerservices@manor.ch.
You have the possibility to enter the information of your choice when ordering on the platform. To do so, there is a special step called “additional information”. Please note: this information is printed on the delivery note and is not taken into account by our staff during the production of the cards.
Yes, this is possible. A single company can have several accounts that can be linked together. Please notify customerservices@manor.ch of the two accounts in question so that we can take the necessary action.
Yes, physical gift cards are customisable. It is possible to personalise them with the logo or image of your choice from a minimum order value of CHF 1,000. Select the customisable card, then upload the image you want to put on your gift card. You will receive an email within two working days with a design proposal for your personalised gift cards. Please validate the layout by replying to this email. A few days later, your personalised gift cards will be available to order in your customer account. Please allow up to 3 weeks of production time. A production fee of CHF 0.80 (incl. 7.7 % VAT) per card will be added to the face value of the cards. Postage costs are not included in the price.
Yes, packaging is free. However, it is not automatically added to the order, so don’t forget to add it to your basket with the option “add new gift cards”, then select the desired packaging. You can also order packaging – or another gift card – in the main order menu.
The gift cards remain valid for an unlimited period of time.
They can be used in all Manor department stores, Manora restaurants, Manora fresh to Go, Manor Food supermarkets, Sanovit pharmacies, and online at manor.ch
Cards are not replaced in case of loss or theft. Cards cannot be exchanged or returned.
Cards are not replaced in case of loss or theft. Cards cannot be exchanged or returned.
You can go to customer service or ask to see the balance at the checkout. The balance can be provided on request at any checkout in our department stores. The card can also be recharged if desired.
No points are credited when purchasing gift cards. Points are credited when a Manor gift card is used and on presentation of the Manor customer card.
Mastercard and Visa
Our invoices are payable within 30 days, starting from the date of the invoice.
Yes, the delivery address may differ from the billing address. This must be filled in when you place your order. In the “My account” area, you can enter several delivery addresses for future orders in the “Address database” section.
| Type of card delivery | By post | By email | For download |
|---|---|---|---|
| Type of card | physical | digital | digital |
| Customisation (logo / image) | O | X | X |
| Choice of design | Choice of different gift card designs. | Two designs available, Manor and Manor digital. | Two designs available, Manor and Manor digital. |
| Download | X | PDF or mobile version | URL download link per gift card in CSV file |
| Delivery times | 3 to 5 days | 24 hours | 24 hours |
| Mailing costs | CHF 1.21 for less than 5 cards, CHF 8.36 for 5 cards or more | X | X |
| Suitability for large card orders | O | X | O |
If you want to receive your cards by email, you will receive an email allowing you to download the cards one by one on a landing page. If you choose the download option, you will receive a CSV file containing URLs to the gift cards. This means that you can simply integrate the URLs into the emails you send to your employees.
You should either choose delivery by post for physical cards or the download option for digital cards. Emailing is not suitable for large numbers of cards as each card has to be downloaded individually.
For physical cards sent by post, the postage costs are CHF 1.21 excluding VAT for less than 5 cards and CHF 8.36 excluding VAT for 5 cards or more. There are no postage costs for digital cards sent for download or by email.
You can send them to the address of your choice or to one or more final recipients.
Yes, this is possible. When selecting the delivery address, select “send to several final recipients”. Download the CSV template provided and enter the addresses of the final recipients. Please do not change the CSV format or the column headings. Once you have completed the template, please upload it back onto the site. The cards will be sent directly to the addresses indicated.
Yes, this option will be offered to you when finalising the delivery.
Yes, of course, you can choose the delivery address of your choice. Under “My account”, you can enter several delivery addresses for future orders in the “Address database” section.
If you choose the option of advance payment by bank transfer or payment by credit card, the order will only be sent once payment has been received. In the case of payment by invoice, the order will be sent to you immediately and you will have 30 days to pay the invoice.
You will receive an email with a link to the landing page where you can download the gift cards you ordered one by one. This will allow you to:
A table containing the URLs to all your gift cards will be available in your personal area under “My orders”, “order details and activation”. There will then be a “download” button that will allow you to access the CSV file.
No, this is a standard automated email. If you wish to personalise your message, please select the upload mode so that you can send the message of your choice from your personal email account and include the links to the digital gift cards.
If you select the download option, you will receive a CSV file with all the URL links to the gift cards in your personal area within 24 hours. Simply embed a URL link in an email and send it from your email account to the recipient of your choice. The person receiving the link should click on it to download the digital gift card in pdf format. The gift card does not need to be printed out and can be presented at the checkout on a phone. Of course, the card can also still be used on manor.ch.
Please note that physical gift cards are sent deactivated for security reasons. You must activate them in your personal area. Digital cards are already activated.
Card activation process:
All cards can be sorted and activated. You can search by different criteria (gift card number, order or delivery note number, product name, card value and date). It is also possible to only display inactive cards.
You should have received an email with a link to activate your gift cards. If not, here are the steps to follow:
A company can have several accounts that can be linked together. You will then have access to all the orders.
Tel.: 0848 802 802 / Email: manor@cadooz.com General terms and conditions of sale: www.manor.ch/agb